ICT help desk agent
ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
Also called: IT help desk advisor, ICT service desk agent, ICT help desk advisor, IT help desk agent, IT support technician, ICT helpdesk agent
- 20
- essential skills
- 12
- optional skills
- 8
- related roles
- 3512
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- ICT help desk manager9 skills in common
- specialised seller8 skills in common
- technical sales representative8 skills in common
- technical sales representative in electronic and telecommunications equipment8 skills in common
- technical sales representative in hardware, plumbing and heating equipment8 skills in common
- technical sales representative in machinery and industrial equipment8 skills in common
- technical sales representative in mining and construction machinery8 skills in common
- technical sales representative in the textile machinery industry8 skills in common
Essential skills
20- assist customers
- characteristics of products
- characteristics of services
- communicate with customers
- create solutions to problems
- guarantee customer satisfaction
- ICT system user requirements
- identify customer's needs
- keep task records
- keep up to date on product knowledge
- manage schedule of tasks
- prioritise requests
- product comprehension
- provide customer follow-up services
- provide ICT support
- solve ICT system problems
- support ICT system users
- use customer relationship management software
- use ICT hardware
- use ICT ticketing system
Definition and skills from ESCO, published by the European Commission. Source concept
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How close are you to being a ICT help desk agent?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.