tourist information officer
Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
Also called: tourist receptionist, tourist point information officer, tourist information agent, tourist assistant, tourist centre officer
- 24
- essential skills
- 23
- optional skills
- 8
- related roles
- 4221
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- tourist information centre managerWhat changes?12 skills in common
- travel agentWhat changes?11 skills in common
- tour operator representative9 skills in common
- ticket issuing clerk8 skills in common
- travel consultant8 skills in common
- ticket sales agent7 skills in common
- hospitality establishment receptionist6 skills in common
- tour organiser6 skills in common
Essential skills
24- apply foreign languages in tourism
- assist visitors
- build a network of suppliers in tourism
- collect tourist information
- communicate with customers
- comply with food safety and hygiene
- coordinate efforts of stakeholders for destination promotion
- demonstrate intercultural competences in hospitality services
- develop tourist information materials
- devise special promotions
- distribute local information materials
- geographical areas relevant to tourism
- handle personal identifiable information
- identify customer's needs
- local area tourism industry
- maintain customer records
- maintain customer service
- process booking
- process reservations
- produce content for tourism brochures
- provide directions to guests
- provide tourism related information
- quote prices
- respond to customers' inquiries
Optional skills
23- apply social media marketing
- augmented reality
- build business relationships
- ecotourism
- educate on sustainable tourism
- engage local communities in the management of natural protected areas
- ensure client orientation
- improve customer traveling experiences with augmented reality
- integrate content into output media
- manage conservation of natural and cultural heritage
- manage visitor flows in natural protected areas
- organise cultural events
- perform services in a flexible manner
- process payments
- promote virtual reality travelling experiences
- self-service technologies in tourism
- sell souvenirs
- sell tickets
- support community-based tourism
- support local tourism
- use e-tourism platforms
- virtual reality
- work in a hospitality team
Definition and skills from ESCO, published by the European Commission. Source concept
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