tour operator representative
Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.
Also called: holiday representative, tour rep, holiday rep, tour representative
- 29
- essential skills
- 13
- optional skills
- 8
- related roles
- 4221
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- travel agentWhat changes?18 skills in common
- tour organiserWhat changes?12 skills in common
- travel consultantWhat changes?11 skills in common
- destination manager9 skills in common
- tourist information officer9 skills in common
- travel agency manager9 skills in common
- mountain guide8 skills in common
- park guide8 skills in common
Essential skills
29- apply foreign languages in tourism
- assist clients with special needs
- build a network of suppliers in tourism
- collect tourist information
- communicate with customers
- create solutions to problems
- develop inclusive communication material
- devise special promotions
- ecotourism
- educate on sustainable tourism
- engage local communities in the management of natural protected areas
- geographical areas relevant to tourism
- handle customer complaints
- handle personal identifiable information
- maintain customer service
- make logistical arrangements
- manage conservation of natural and cultural heritage
- manage health and safety standards
- manage visitor flows in natural protected areas
- measure customer feedback
- process booking
- process payments
- provide customised products
- provide performance feedback
- self-service technologies in tourism
- support community-based tourism
- support local tourism
- upsell products
- work in a hospitality team
Optional skills
13- augmented reality
- ensure infrastructure accessibility
- implement marketing strategies
- implement sales strategies
- improve customer traveling experiences with augmented reality
- maintain customer records
- manage the customer experience
- negotiate service with providers
- negotiate supplier arrangements
- prepare travel packages
- promote virtual reality travelling experiences
- use e-tourism platforms
- virtual reality
Definition and skills from ESCO, published by the European Commission. Source concept
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How close are you to being a tour operator representative?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.