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manage key performance indicators of call centres

Understand, follow up and manage the achievement of the most important key performance indicators (KPI) of call centres such as time average operation (TMO), service quality, questionnaires filled, and sales per hour if applicable.

Also called: managing key performance indicators of call centres, manage key performance indicators of call centre, oversee key performance indicators of call centres, manage key call centres performance indicators, manage key performance indicator of call centres, maintain key performance indicators of call centres

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Definition from ESCO, published by the European Commission. Source concept

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