service manager
Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Also called: field service manager, service coordinator, client services representative, service operations manager, service director, regional service manager, customer service manager, support services manager
- 31
- essential skills
- 53
- optional skills
- 8
- related roles
- 1349
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- spa managerWhat changes?14 skills in common
- client relations managerWhat changes?13 skills in common
- laundry and dry cleaning managerWhat changes?13 skills in common
- beauty salon manager12 skills in common
- garage manager11 skills in common
- call centre manager10 skills in common
- membership manager10 skills in common
- ticket issuing clerk7 skills in common
Essential skills
31- build business relationships
- communicate with customer service department
- communicate with customers
- contact customers
- corporate social responsibility
- create solutions to problems
- customer relationship management
- customer service
- data protection
- develop business plans
- develop professional network
- follow company standards
- guarantee customer satisfaction
- handle customer complaints
- identify customer's needs
- inform customers of activity changes
- information confidentiality
- maintain customer service
- maintain professional administration
- maintain relationship with customers
- manage customer service
- manage staff
- monitor customer service
- perform customer management
- perform customers’ needs analysis
- product comprehension
- provide high quality customer service
- respond to customers' inquiries
- sell services
- supervise work
- video conferencing tool
Optional skills
53- accounting techniques
- achieve sales targets
- advertising techniques
- analyse business processes
- analyse call centre activities
- analyse customer service surveys
- analyse goal progress
- assess employees' capability levels
- business analysis
- business management principles
- call quality assurance management
- carry out inventory planning
- collect items for laundry service
- company policies
- coordinate events
- create a work atmosphere of continuous improvement
- deal with pressure from unexpected circumstances
- develop working procedures
- e-commerce systems
- employment law
- establish daily priorities
- evaluate employees
- evaluate performance of organisational collaborators
- fix meetings
- implement marketing strategies
- implement sales strategies
- interview people
- keep records of customer interaction
- make strategic business decisions
- manage a small-to-medium business
- manage health and safety standards
- manage key performance indicators of call centres
- manage membership database
- manage payroll reports
- manage profitability
- manage supplies
- manage workflow processes
- measure customer feedback
- order supplies
- oversee quality control
- perform risk analysis
- persuade clients with alternatives
- plan marketing campaigns
- plan shifts of employees
- produce sales reports
- provide cost benefit analysis reports
- relationship marketing
- represent the organisation
- sales strategies
- stimulate creative processes
- supervise sales activities
- use different communication channels
- write work-related reports
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How close are you to being a service manager?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.