From call centre manager to contact centre manager
12 of the 19 essential skills of a contact centre manager are already essential for a call centre manager — about 63% of the job, before you learn anything new. It is the closest move from call centre manager in the whole taxonomy.
These numbers compare two occupations, not you and a job. What you personally already cover depends on what you have actually done.
- 12
- skills carry over
- 7
- would be new
- 63%
- of the target job covered
- 19
- essential skills of a contact centre manager
What a contact centre manager does
Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
What carries over
12 skillsEssential in both jobs. This is the part of the move you have already made.
- analyse staff capacity
- assess the feasibility of implementing developments
- coordinate operational activities
- corporate social responsibility
- create a work atmosphere of continuous improvement
- create solutions to problems
- customer relationship management
- follow company standards
- manage staff
- measure customer feedback
- present reports
- supervise work
What would be new
7 skillsEssential for a contact centre manager and not for a call centre manager. Note that the taxonomy describes activities rather than tools, so some of these may be things you already do under a different name.
Other moves from call centre manager
2 roles- spa manager12 skills in common
- beauty salon manager12 skills in common
← call centre managercontact centre manager →The other way round
No account needed to start
How far are you from being a contact centre manager?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.