From contact centre supervisor to contact centre manager
11 of the 19 essential skills of a contact centre manager are already essential for a contact centre supervisor — about 58% of the job, before you learn anything new. It is the closest move from contact centre supervisor in the whole taxonomy.
These numbers compare two occupations, not you and a job. What you personally already cover depends on what you have actually done.
- 11
- skills carry over
- 8
- would be new
- 58%
- of the target job covered
- 19
- essential skills of a contact centre manager
What a contact centre manager does
Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
What carries over
11 skillsEssential in both jobs. This is the part of the move you have already made.
What would be new
8 skillsEssential for a contact centre manager and not for a contact centre supervisor. Note that the taxonomy describes activities rather than tools, so some of these may be things you already do under a different name.
Other moves from contact centre supervisor
1 roles- call centre supervisor10 skills in common
← contact centre supervisorcontact centre manager →The other way round
No account needed to start
How far are you from being a contact centre manager?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.