customer service representative
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also called: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker, senior customer service representative, customer service officer
- 24
- essential skills
- 15
- optional skills
- 8
- related roles
- 4225
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- sales processor8 skills in common
- technical sales representative8 skills in common
- technical sales representative in chemical products8 skills in common
- technical sales representative in electronic and telecommunications equipment8 skills in common
- technical sales representative in hardware, plumbing and heating equipment8 skills in common
- technical sales representative in machinery and industrial equipment8 skills in common
- technical sales representative in mining and construction machinery8 skills in common
- technical sales representative in the textile machinery industry8 skills in common
Essential skills
24- apply conflict management
- apply knowledge of human behaviour
- communicate with customers
- control of expenses
- create solutions to problems
- customer service
- determine charges for customer services
- ensure client orientation
- guarantee customer satisfaction
- have computer literacy
- identify customer's needs
- implement customer follow-up
- keep records of customer interaction
- knowledge base
- listen actively
- manage schedule of tasks
- perform escalation procedure
- perform multiple tasks at the same time
- process customer orders
- process data
- process order forms with customer's information
- process refunds
- provide customer follow-up services
- provide information
Optional skills
15- carry out active selling
- consumer protection
- contact customers
- data mining methods
- e-commerce systems
- facilitate official agreement
- measure customer feedback
- perform data analysis
- relationship marketing
- sales activities
- show diplomacy
- speak different languages
- upsell products
- use customer relationship management software
- use e-services
No account needed to start
How close are you to being a customer service representative?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.