office clerk
Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients and scheduling meetings.
Also called: clerical assistant, correspondence clerk
- 26
- essential skills
- 22
- optional skills
- 8
- related roles
- 4110
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- secretaryWhat changes?13 skills in common
- administrative assistantWhat changes?12 skills in common
- management assistant7 skills in common
- executive assistant6 skills in common
- file clerk6 skills in common
- investment clerk6 skills in common
- property assistant6 skills in common
- receptionist5 skills in common
Essential skills
26- align content with form
- apply grammar and spelling rules
- communicate by telephone
- communicate with customers
- company policies
- deliver correspondence
- disseminate internal communications
- disseminate messages to people
- facilitate access to information
- file documents
- fill out forms
- handle delivered packages
- handle mail
- information confidentiality
- maintain correspondence records
- manage digital documents
- organise business documents
- organise facilities for office personnel
- perform office routine activities
- prepare correspondence for customers
- process commissioned instructions
- process data
- route correspondence to business departments
- use different communication channels
- use office systems
- use spreadsheets software
Optional skills
22- accounting techniques
- communicate with customer service department
- digitise documents
- document sharing procedures
- draft corporate emails
- ensure proper document management
- issue sales invoices
- keep records of customer interaction
- maintain internal communication systems
- maintain inventory of office supplies
- manage digital archives
- monitor staff absences
- perform cleaning duties
- process customer orders
- respect data protection principles
- serve beverages
- transcription methods
- translate keywords into full texts
- use free typing techniques
- use microsoft office
- use personal organization software
- use software for data preservation
Definition and skills from ESCO, published by the European Commission. Source concept
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How close are you to being a office clerk?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.