manage the customer experience
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
Also called: manage customer experience, customer experience management, contribute to a customer experience, manage customers' experience
- 16
- occupations list it
- 11
- as essential
- 5
- as useful
Definition from ESCO, published by the European Commission. Source concept
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