From call centre agent to live chat operator
10 of the 17 essential skills of a live chat operator are already essential for a call centre agent — about 59% of the job, before you learn anything new. It is the closest move from call centre agent in the whole taxonomy.
These numbers compare two occupations, not you and a job. What you personally already cover depends on what you have actually done.
- 10
- skills carry over
- 7
- would be new
- 59%
- of the target job covered
- 17
- essential skills of a live chat operator
What a live chat operator does
Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.
What carries over
10 skillsEssential in both jobs. This is the part of the move you have already made.
What would be new
7 skillsEssential for a live chat operator and not for a call centre agent. Note that the taxonomy describes activities rather than tools, so some of these may be things you already do under a different name.
No account needed to start
How far are you from being a live chat operator?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.