live chat operator
Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.
Also called: real time chat operator, online chat operator, virtual chat agent, live chat agent, online chat agent, virtual chat operator
- 17
- essential skills
- 18
- optional skills
- 8
- related roles
- 4222
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- call centre agentWhat changes?10 skills in common
- car leasing agent6 skills in common
- customer service representative5 skills in common
- ICT help desk agent5 skills in common
- sales processor5 skills in common
- rental service representative in cars and light motor vehicles4 skills in common
- rental service representative in recreational and sports goods4 skills in common
- technical sales representative in electronic and telecommunications equipment4 skills in common
Essential skills
17- adapt to changing situations
- characteristics of products
- characteristics of services
- create solutions to problems
- discern written communication
- guarantee customer satisfaction
- handle tasks independently
- have computer literacy
- information confidentiality
- keep task records
- perform multiple tasks at the same time
- persuade clients with alternatives
- process data
- respond to inquiries in written form
- type at speed
- use internet chat
- work with e-services available to citizens
Optional skills
18- answer incoming calls
- call-centre technologies
- carry out active selling
- communication principles
- e-commerce systems
- e-procurement
- exercise patience
- handle helpdesk problems
- knowledge base
- perform data analysis
- perform escalation procedure
- prioritise requests
- provide customer follow-up services
- sales argumentation
- use communication devices
- use communication techniques
- use customer relationship management software
- utilise cross-selling
No account needed to start
How close are you to being a live chat operator?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.