From live chat operator to call centre agent
10 of the 17 essential skills of a call centre agent are already essential for a live chat operator — about 59% of the job, before you learn anything new. It is the closest move from live chat operator in the whole taxonomy.
These numbers compare two occupations, not you and a job. What you personally already cover depends on what you have actually done.
- 10
- skills carry over
- 7
- would be new
- 59%
- of the target job covered
- 17
- essential skills of a call centre agent
What a call centre agent does
Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
What carries over
10 skillsEssential in both jobs. This is the part of the move you have already made.
What would be new
7 skillsEssential for a call centre agent and not for a live chat operator. Note that the taxonomy describes activities rather than tools, so some of these may be things you already do under a different name.
No account needed to start
How far are you from being a call centre agent?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.