From membership manager to call centre manager
12 of the 28 essential skills of a call centre manager are already essential for a membership manager — about 43% of the job, before you learn anything new.
These numbers compare two occupations, not you and a job. What you personally already cover depends on what you have actually done.
- 12
- skills carry over
- 16
- would be new
- 43%
- of the target job covered
- 28
- essential skills of a call centre manager
What a call centre manager does
Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
What carries over
12 skillsEssential in both jobs. This is the part of the move you have already made.
What would be new
16 skillsEssential for a call centre manager and not for a membership manager. Note that the taxonomy describes activities rather than tools, so some of these may be things you already do under a different name.
- analyse call centre activities
- analyse staff capacity
- assess the feasibility of implementing developments
- call-centre technologies
- coordinate operational activities
- create a work atmosphere of continuous improvement
- evaluate performance of organisational collaborators
- information confidentiality
- interpret automatic call distribution data
- manage ICT project
- manage key performance indicators of call centres
- measure customer feedback
- present reports
- report on overall management of a business
- strive for company growth
- telemarketing
Other moves from membership manager
2 roles- beauty salon manager13 skills in common
- spa manager12 skills in common
← membership managercall centre manager →The other way round
No account needed to start
How far are you from being a call centre manager?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.