cabin crew manager
Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.
Also called: chief purser, customer service director, cabin service director, manager of cabin crew, head of cabin crew, flight service manager, cabin crew head, cabin service manager
- 24
- essential skills
- 7
- optional skills
- 8
- related roles
- 5111
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- flight attendantWhat changes?24 skills in common
- co-pilot8 skills in common
- second officer7 skills in common
- air traffic controller6 skills in common
- helicopter pilot6 skills in common
- ship steward/ship stewardess6 skills in common
- airline transport pilot5 skills in common
- commercial pilot5 skills in common
Essential skills
24- air transport law
- airport planning
- analyse work-related written reports
- carry out pre-flight duties
- common aviation safety regulations
- communicate verbal instructions
- conduct full-scale emergency plan exercises
- deal with challenging work conditions
- deliver outstanding service
- execute flight plans
- follow verbal instructions
- give instructions to staff
- handle stressful situations in the work place
- handle veterinary emergencies
- inspect cabin service equipment
- maintain relationship with customers
- manage the customer experience
- perform routine flight operations checks
- prepare flight reports
- process customer orders
- provide first aid
- provide food and beverages
- sell souvenirs
- upsell products
Definition and skills from ESCO, published by the European Commission. Source concept
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How close are you to being a cabin crew manager?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.