ship steward/ship stewardess
Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Also called: cruise ship guest services associate, ferry steward, ship guest services officer, ship guest services associate, cruise ship steward, ship stewardess, cruise ship guest services professional, ferry stewardess
- 21
- essential skills
- 24
- optional skills
- 8
- related roles
- 5111
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- flight attendantWhat changes?13 skills in common
- steward/stewardess7 skills in common
- train attendant7 skills in common
- cabin crew manager6 skills in common
- camping ground operative5 skills in common
- decksman5 skills in common
- matrose5 skills in common
- passenger fare controller5 skills in common
Essential skills
21- assist passengers
- check passenger tickets
- communicate reports provided by passengers
- communicate verbal instructions
- comply with food safety and hygiene
- deliver outstanding service
- demonstrate emergency procedures
- facilitate safe disembarkation of passengers
- follow verbal instructions
- greet guests
- handle customer complaints
- handle financial transactions
- handle veterinary emergencies
- health and safety measures in transportation
- help to control passenger behaviour during emergency situations
- maintain customer service
- manage on board hazards
- manage the customer experience
- provide food and beverages
- provide information to passengers
- serve food in table service
Optional skills
24- assist at check-in
- assist clients with special needs
- distribute local information materials
- give instructions to staff
- handle guest luggage
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- maintain stock supplies for guest cabin
- maintain vessel safety and emergency equipment
- manage lost and found articles
- oversee guest laundry service
- perform services in a flexible manner
- perform small vessel safety procedures
- physical parts of the vessel
- prepare mixed beverages
- prepare simple meals on board
- provide first aid
- read stowage plans
- service rooms
- show intercultural awareness
- use different communication channels
- use riverspeak to communicate
- vessel safety equipment
Definition and skills from ESCO, published by the European Commission. Source concept
No account needed to start
How close are you to being a ship steward/ship stewardess?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.