motor vehicle aftersales manager
Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
Also called: bus and coach aftersales specialist, van aftersales manager, bus and coach aftersales, motor vehicle aftersales manger, van aftersales specialist, car aftersales specialist, car aftersales co-ordinator, truck aftersales manager
- 19
- essential skills
- 15
- optional skills
- 8
- related roles
- 1221
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
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- client relations manager5 skills in common
- sales engineer5 skills in common
- service manager5 skills in common
- department store manager4 skills in common
- technical sales representative in electronic and telecommunications equipment4 skills in common
- technical sales representative in mining and construction machinery4 skills in common
- technical sales representative in the textile machinery industry4 skills in common
Essential skills
19- apply business acumen
- build business relationships
- commercial law
- consumer protection
- develop aftersale policies
- ensure compliance with warranty contracts
- guarantee customer satisfaction
- manage aftersales processes to comply with business standards
- manage staff
- monitor after sales records
- negotiate sales contracts
- perform customers’ needs analysis
- plan event marketing for promotional campaigns
- produce statistical financial records
- product comprehension
- provide customer follow-up services
- show diplomacy
- supervise sales activities
- use mathematical tools for managing vehicles
Optional skills
15- apply numeracy skills
- car controls
- competition law
- employment law
- give instructions to staff
- implement customer follow-up
- meet deadlines
- new vehicles on the market
- operate dealership management system
- parts pricing
- report accounts of the professional activity
- sales argumentation
- teamwork principles
- think proactively to secure sales
- types of vehicles
No account needed to start
How close are you to being a motor vehicle aftersales manager?
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